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Urenok Software Solutions - Zenoti

cloud software for salons, spas

B2B SaaS
Business Management
Data Analytics
UX UI Design
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Improved business management with comprehensive analytics and customizable dashboards.

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Introduction

Zenoti is a cloud-based software solution for the spa, salon, and med spa industries that supports both large chains and small businesses. Its all-in-one system includes features such as online booking, POS, CRM, employee management, inventory management, and marketing programs. It helps clients manage every aspect of their business, streamline systems, decrease costs, and improve customer retention and spending.

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Introduction

Zenoti is a cloud-based software solution for the spa, salon, and med spa industries that supports both large chains and small businesses. Its all-in-one system includes features such as online booking, POS, CRM, employee management, inventory management, and marketing programs. It helps clients manage every aspect of their business, streamline systems, decrease costs, and improve customer retention and spending.

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Introduction

Zenoti is a cloud-based software solution for the spa, salon, and med spa industries that supports both large chains and small businesses. Its all-in-one system includes features such as online booking, POS, CRM, employee management, inventory management, and marketing programs. It helps clients manage every aspect of their business, streamline systems, decrease costs, and improve customer retention and spending.

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The Challenge

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Users were overwhelmed with the amount of information and didn't know what to prioritize. Zenoti’s existing dashboards lacked intuitiveness, making navigation difficult for users. There was a need for simple, clean, and self-explanatory designs to minimize clutter and improve usability.

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UX UI Design Approach

We were tasked to come up with a dashboard design that provides a holistic picture of the entire business across locations. We understood how important it was to present the relevant data. Moreover, it was equally important for us to keep in mind that the target users are not data analysts.

Collaborative

Filters

Customized

Localization

Minimalistic

Job-driven

Insightful

Filters

Customized

Impact of Design Solution

An Extensive Dashboard

We designed a real-time dashboard that provides a holistic picture of the entire business across multiple locations. The design of the dashboard focuses on presenting relevant data in a simple and minimalistic way so that conclusions, suggestions, and predictions get the primary focus.

Analytics for All

A comprehensive view for spa owners and managers to get a grasp on how each of the hub is performing based on user feedback.

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Comprehensive feedback

A feedback module that collects, manages and analyzes customer feedback online and presents a personalized dashboard view.

Tracking aappiness coefficient

Customers' loyalty could be to the service providers, which reflects on the brand as well. Thus, it is crucial to monitor performance indicating the contributions of high performers.

Incentivizing and optimizing employees

The dashboard design provides actionable insights for spa owners to retain the high performers and train the low performers.

Trends And Forecasts

By analyzing data from different sources, the dashboard provides insights that can help owners make better decisions by tracking trends across multiple locations.

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